Effective Date: January 2026
Welcome to HIRAY Foods. By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms of Use. If you do not agree, please discontinue use of our services.
HIRAY Foods is a women-owned Texas-based brand offering authentic Nigerian cuisine and Turkish-inspired wellness teas, inspired by family recipes and traditions.
You agree to use our website and services only for lawful purposes. You must not misuse our platform, interfere with operations, or attempt unauthorised access to any part of our systems.
We reserve the right to suspend or terminate access if these terms are violated.
HIRAY Foods prepares meals and teas using fresh ingredients, traditional cooking methods, and family recipes. While we strive for consistency, taste, portion size, and appearance may vary slightly due to the handmade nature of our food.
Allergen Notice: Our kitchen may handle ingredients such as nuts, dairy, gluten, and spices. Customers are responsible for informing us of dietary restrictions before placing an order. We cannot guarantee an allergen-free environment.
All prices are listed in USD and may change without prior notice.
Orders are subject to availability and confirmation.
Payment must be completed before order processing unless otherwise agreed.
We reserve the right to cancel or refuse orders at our discretion.
Delivery times are estimates and may vary due to traffic, weather, or operational factors.
HIRAY Foods is not responsible for delays outside our control. Customers must ensure accurate delivery details. Failed deliveries due to incorrect information may not be eligible for refunds.
Due to the perishable nature of food:
Refunds are only issued for incorrect, missing, or damaged items reported within 24 hours.
Order cancellations must be requested before preparation begins.
Once food preparation has started, cancellations may not be possible.
All website content, including text, images, recipes, branding, and logos, belongs to HIRAY Foods and may not be copied, reused, or distributed without written permission.
If you submit reviews, testimonials, or media:
You grant HIRAY Foods permission to display and share this content for marketing purposes.
Content must not be false, offensive, or misleading.
We reserve the right to remove inappropriate submissions.
Our Turkish-inspired wellness teas and herbal products are not intended to diagnose, treat, or cure medical conditions. Customers should consult a healthcare professional if they have health concerns.
HIRAY Foods is not liable for indirect damages, including lost profits, allergic reactions due to undisclosed sensitivities, or service interruptions beyond our control.
Our total liability will not exceed the amount paid for the affected order.
Your personal information is handled in accordance with our Privacy Policy. We respect your privacy and protect your data.
We may update these Terms of Use at any time. Continued use of our services means you accept the revised terms.
For enquiries, complaints, or support:
HIRAY Foods
Phone: +1 232 456 8290
Location: Texas, USA
